Returns & refunds
If a piece doesn’t feel right in your home, you can return it. The terms differ slightly depending on where you’re shipping to.
United States
Final sale on change of mind
For orders shipping to the United States, all sales are final on change of mind. Because items ship from our overseas suppliers, return shipping economics don’t support change-of-mind returns — and we’d rather be honest about that up front than promise something we can’t practically honour.
Damaged or defective items
If your item arrives damaged, defective, or differs materially from the listing, we’ll refund or replace it. Please email hello@glamourgallery.co.uk within 14 days of delivery with:
- Your order number
- A clear photo of the issue
- A photo of the outer packaging if the box was damaged
Please keep the original packaging until we’ve confirmed next steps — the carrier may need it for a transit-damage claim.
We aim to resolve damaged-item claims within 5 working days. In most cases we’ll refund or replace without asking for the item back.
If you contact us after 14 days, we may not be able to refund or replace the item. Most shipping carriers require transit-damage claims to be opened within 14 days of delivery, and we can’t reliably confirm the condition of an item after that point. This doesn’t affect any rights you may have under your state’s consumer protection laws.
What this means for you
Please read the product description, dimensions, and material notes carefully before ordering. We’re happy to answer any questions about a piece before purchase — just email us.
Shipping to the UK instead? View UK returns policy →
How we make this work
We don’t hold inventory in the way a traditional shop does. Pieces are selected, then shipped from our overseas supplier partners directly to you. This keeps our prices honest and our edit small — but it also means returns are more involved than at a typical UK retailer.
Where the law gives you a right of return, we honour it in full. Beyond that, we’ll always try to find a fair outcome — whether that’s an exchange, a partial refund, store credit, or simply letting you keep an item we can’t practically take back.
Questions
Email hello@glamourgallery.co.uk — we read every message and reply within a working day.